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Better Services, Better Government
Conclusion
Better Services, Better Government provides a vision for electronic government for federal agencies. Much has been achieved since the Government Online Strategy was formulated. Federal agencies have been successful in ensuring that all appropriate information and services are now available on the Internet for those wanting to access them. This is by no means the end of the journey, but simply the first stage of a transition to a public sector which invests wisely in technology as a tool for delivering better online services.
Given the reach and impact of the federal government on all Australians, it is vital that we maintain our leading edge status in the provision of online government programs and services, as it impacts directly on our national competitiveness and therefore our future national prosperity.
E-government is characterised in this vision by six key objectives: to achieve greater efficiency and a return on investment; to ensure convenient access to government services and information; to deliver services that are responsive to client needs; to integrate related services; to build user trust and confidence; and to enhance closer citizen engagement.
Investing in e-government should deliver tangible returns, whether they take the form of real cost reductions, of increased efficiency and productivity, or of improved services to business and the broader community. It continues to be driven by a business case approach.
Online services are a part of a comprehensive redesign of government service delivery. For Australian government agencies, service delivery now entails managing multiple delivery channels. Services will still be delivered through traditional means such as via telephone access, fax or counter services. The overall goal though is to improve the quality of services across the board, and reduce the costs of both using and providing services. Online services, of course, have the distinct advantage of being accessible round the clock and from any location with access to the Internet.
Better Services, Better Government will ensure that we realise the significant benefits of e-government for all Australians.