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Better Services, Better Government
Performance Management and Benchmarking
In the initial phase of the Government Online Strategy, online surveys generated important information on agencies' progress towards the Prime Minister's December 2001 deadline for placing all appropriate services online. These surveys provided an essential 'pulse report' on online developments.
The Government learnt a lot from that experience. Under the new strategy, the emphasis will be on assessing the costs and benefits of online service delivery, since that information is of more strategic value when assessing e-government progress.
As with previous arrangements under the Government Online Strategy, it is important for agencies to establish business cases for investments in changes to their operational and business processes enabled by ICT, and the online environment in particular.
It is also important to assess 'how' agencies are travelling in terms of meeting the broad e-government agenda. This requires regular review mechanisms for assessing progress on key performance indicators across the federal government sector.
To facilitate this, NOIE will develop appropriate evaluation frameworks and benchmarks.