The Australian Government Information Management Office Archive

E-government Benefits Agency Case Studies

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Table of Contents

© Commonwealth of Australia 2003

ISBN 1 74082 0266 (Print)

ISBN 1 74082 0274 (Online)

This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without the prior written permission from the Commonwealth. Requests and inquiries concerning reproduction and rights in this publication should be addressed to: Manager, Public Affairs, National Office for the Information Economy, GPO Box 390, Canberra ACT 2601

Acknowledgments

Thanks to the members of the Steering Committee who ensured a collaborative process for acceptance of the study. The Committee consisted of members of NOIE, DMR Consulting and the key agencies%u2014Health Insurance Commission, Department of Employment and Workplace Relations, Department of Industry, Tourism and Resources, Australian Taxation Office, Department of Immigration and Multicultural and Indigenous Affairs and Centrelink. Many thanks also to the people who represented the agencies participating in these case studies.

Disclaimer

The scope of this study did not include auditing or validating the estimated costs and benefits and DMR Consulting is unable to give any undertaking regarding their accuracy. Benefit/cost ratio calculations are based entirely on estimates provided by agencies which are based on midpoint financial expectations of benefits and costs over a period of 5 years. Given the difficulty agencies had in providing these estimates, DMR Consulting advises caution when using or interpreting the results.