The Australian Government Information Management Office Archive
The content on this page and other AGIMO archive pages is provided to assist research and may contain references to activities or policies that have no current application. See the full archive disclaimer.
Facilitation of Multi-Agency and Whole-of-Government Service Delivery: Case Studies in E-government
Half day Seminar
The Seminar Facilitation of Multi-Agency and Whole-of-Government Service Delivery: Case Studies in E-government Government was held on 2 December 2004 at the Telstra Theatre, Australian War Memorial, Canberra.
Government clients and customers increasingly demand the delivery of services in a seamless way and many challenges faced by departments and agencies are best addressed in a multi-agency or whole-of-government manner.
The use of information and communications technology (ICT) in innovative ways provides opportunities for agencies to work together in new and better ways to deliver results for the Australian Government and the community.
This seminar featured case studies from a range of government agencies which highlight how ICT applications have been successfully deployed to enable multi-agency or whole-of-government approaches. Speakers share their experiences dealing with the specific challenges of these types of applications.
Program
The information contained in the presentations given at this e-government event was correct at the time of the event. You may need to check with the relevant agency as to whether the information is still current.
Welcome
Ms Paula Williams (MC), Manager, Better Practice, Communications & IMSC Secretariat, Australian Government Information Management Office (AGIMO), Department of Finance and Administration
Keynote Address Download PDF (153 KB)
Mr John Grant, Acting Australian Government Chief Information Officer, AGIMO, Department of Finance and Administration
Connecting Government: Collaboration in Practice Download PDF (424 KB)
Ms Maude Caruana, Assistant Director, Corporate Strategies Group, Department of Education, Science and Training
Business Entry Point Transaction Manager Download PDF (1946 KB)
Mr Mike Sibly, Manager, Syndication, Marketing, Content & Business Program, Business Entry Point
State/Territory/Industry Collaboration During Pest and Disease Outbreaks Download PDF (323 KB)
Ms Lyn Watkins, Emergency Risk Management Unit, Product Integrity - Animal and Plant Health, Department of Agriculture, Fisheries and Forestry
Election 2004 AEC/Centrelink Call Centre Service Download PDF (99 KB)
Mr Roger Wills, Assistant Director Media & Communication Section, Australian Electoral Commission and Mr John Corcoran, Business Manager, Centrelink Call
Inter-Agency User-Centred Design: Delivering a Seamless Experience for the Community? Download PDF (414 KB)
Mr Lindsay Burgess, Director, ATO Simulation Centre, Australian Taxation Office
HIC/ATO 2004 e-Tax Customer Access Pilot Download PDF (321 KB)
Ms Lyn O'Connell, General Manager, IT Services, Health Insurance Commission
Closing Comments
Ms Paula Williams, MC
Contact details
email: seminars@finance.gov.au