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The Business e-Volution of Government
Rydges Lakeside Hotel Canberra 26-27 May 2004
Co-hosted by AGIMO and the Institute of Public Administration Australia (IPAA) ACT Division
Conference Proceedings
Information and Communication Technology (ICT) has been a powerful factor in transforming the way that government programs and services are delivered. Sometimes this change is explicit and overt, such as the addition of new web or telephone transaction services. Sometimes change is implicit - closely targeted benefit, grant or taxation programs are made possible because of the ability of Government to more carefully segment its customers according to their needs and manipulate the information necessary to determine applicability. More change, and greater ICT capacity to support change, is coming.
How does Government continue to adapt in an environment of accelerated technological change and additional potential functionality, reaching citizens through a multitude of connection points? Does this added functionality impact on how Government regards itself and the role it sees itself performing? How does it impact on Government's role relative to others? In considering the impact of ICTs on its future operations, Government also needs to situate the discussion with an understanding of the other environmental factors that can accelerate or retard transformation. How do these other elements in its working environment interplay in producing a conducive setting for what Government wishes to achieve in transforming its services?
Key values of government continue to be responsiveness, accountability and transparency. In an environment partly transformed by ICT, business processes, governance arrangements, mechanisms for continual improvement, accountability frameworks may also need to support these values into the future.
Day 1 - 26 May 2004
Welcoming Comments (PDF version 42kb) l Robert Cornall, President, IPAA (ACT Division); Secretary, Attorney-General's Department
Challenges in e-government & the role of the IMSC l Helen Williams, AO, Secretary, Dept of Communications, IT & the Arts; Head, Information Management Strategy Committee
Connecting Government (PDF version 53kb) l Andrew Podger, AO, Australian Public Service Commissioner
The Big Picture l Chair: Andrew Podger
International Perspectives: Helen McDonald , Assistant Secretary, Policy and Service Transformation, Chief Information Officer Branch, Treasury Board of Canada Secretariat (by video) l Chris Parker , Chief Operating Officer, Office of the e-Envoy, UK (by video)
State Perspective : Steve Hodgkinson , Director, Strategy & Futures, Office of the Chief Information Officer, Victorian Government
Local Government Perspective : Ben Pow , Manager, Information Services, Caloundra City Council, Queensland
Conquering Digital Amnesia - The launch of the National Archives' digital recordkeeping initiatives : Dr Peter Shergold, AM , Secretary, Department of the Prime Minister & Cabinet
Community Engagement & Accessibility l Chair: Michael Moore , former Minister for Health, ACT Legislative Assembly & IPAA (ACT Division) Councillor
Jan Aalders , Senior Strategist, Office of Information & Communications Technology, NSW Department of Commerce l Deborah Stanton [PDF version 44kb]) , Manager, Community Access, City of Nedlands, WA l Raelene Vivian , Deputy Commissioner, Personal Tax, Australian Taxation Office l Dr Anni Dugdale , Social Science Lecturer, School of Management, University of Canberra l Dr WallaceTaylor (PDF 878KB), COIN Internet Academy, Faculty of Informatics & Communication, Central Queensland University, Rockhampton
Closing Address (PDF version 42kb) l The Hon Daryl Williams, MP , Minister for Communications, IT & the Arts
Day 2 - 27 May 2004
Overview of Day One and casting of issues for Day Two
John Grant , Acting Australian Government Chief Information Officer, Australian Government Information Management Office (AGIMO)
Legal and Privacy Issues in e-Government l Chair: Robyn Fleming , Assistant Secretary, AGIMO
Chris Connelly , Director, Galexia l Shaun Gath , Partner, Blake Dawson Waldron l George Masri (PDF version 30kb) , Senior Business Consultant, SoftLaw Corporation Ltd l Anne Caine , Partner, Corrs Chambers Westgarth
Launch of the IPAA/AGIMO e-Government research papers publication by Professor John Halligan , Chair of the Research Steering Committee; Deputy President, IPAA (ACT Division) and John Grant , Acting Australian Government CIO, AGIMO
Emerging Issues in e-Government l Chair: Professor John Halligan
Tim Turner Lecturer, School of Information Technology & Electrical Engineering , University of NSW at the Australian Defence Force Academy l Barbara Reed , Director, Recordkeeping Innovation l Dr Ian Fuss , Chief Scientist, Information Services Laboratory, Defence Science & Technology Organisation, Edinburgh, SA l Peter Croger , Managing Director, Croger Associates; and Roger McShane , Managing Director, Quill Australia
Pointing the Way Ahead and Closing Comments l Sue Vardon , CEO, Centrelink; National President, IPAA